FAQ's
Sizing & Fit
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How do I select the right size?
We follow standard European sizes. If you are unsure of your size, you might want to measure your foot (in cms) and refer to our size guide. If you are a size in between (e.g., Size 38.5), we suggest you opt for a size up (i.e., Size 39) and add a rubber insole in it for a better fit. -
Will the shoes open up once I wear them?
Yes! Our juttis have a snug fit, but they will expand ever so slightly within a few hours of wearing. The jutti usually will take the shape of your feet for a more relaxed fit. -
I can’t find my size in your available options; can you customize a smaller/bigger size for me?
Currently, we do not offer customization for sizes. If you are unable to find your size in our available options, please contact us at info@nysah.in or WhatsApp us at +91 8950300063 for assistance.
Returns & Exchanges
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Can I exchange my product for another one?
Yes! You can exchange your product by bearing the complete logistics cost. To initiate an exchange, send us an email at info@nysah.in mentioning your order number, reason for exchange, and the product you would like in its place. You will need to cover the shipping cost for both the return and the new delivery. Once your returned product reaches our warehouse, we will dispatch your new order. For more information on exchanges, you may refer to our returns and exchange guide. -
Can I exchange a product I purchased during Sale?
Yes! You can exchange the size of a product purchased during the sale at no additional cost by sending us an email with your order details. If you wish to exchange the product for another style, please bear in mind that the new product will come at MRP and not at the Sale price. You would need to cover the price difference in advance (via a payment link sent to you) for us to process your exchange. -
Can I return a product and get a full refund?
We do not accept returns or offer refunds. However, you can get store credits for your product, which are redeemable for 90 days only. -
I don’t live in India; how do I exchange my shoes?
We currently do not offer reverse pickups for international exchanges. However, if you can ship the product back to us yourself (at the address given below), we can make the exchange happen. Initiate an exchange by writing to us at info@nysah.in, mentioning your order number, reason for exchange, and the product you would like in its place. Our team will come back to you with all the details. Please note: We will be able to process the exchange after the package reaches our warehouse. In addition to that, the shipping charges for the exchange will have to be borne by you.Address:
Intercede Technologies Pvt Ltd
#2363, 24th Main,
Sector-1, HSR Layout,
Bangalore, 560102,
India
Ph: +91 8950300063
Delivery & Tracking
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How long does delivery take?
We usually take 24-48 hours to get your orders ready for dispatch. Once dispatched, it should reach you within 3-4 business days depending on your location in India. For custom orders and out-of-stock sizes/products, we will require 7-10 business days to make a fresh pair. Our team will get in touch with you in case of any further delays. International deliveries will take up to 5-6 business days. Please note: These delivery times are subject to location, distance, and our logistics partners. Delays during festivals & National Holidays aren't uncommon. -
How do I track my order?
Once your order is dispatched, we will send you an email with the tracking details. You can track your package using that or can click here to track your order.
Care & Maintenance
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How do I clean the shoes if they get dirty?
You can clean the shoes with a brush and soapy water and leave them out to dry in the sun. In case of tough stains, the shoes are safe to dry-clean using white petrol. For more details on caring for your product, you may refer to our Product care guide. -
How do I store the shoes so that they last long?
Always store your shoes wrapped in a cloth, preferably a muslin cloth or dust bag, and keep them in a closed box along with the silica gel pack provided. Make sure the shoes are free of moisture to avoid the growth of fungus over time.
Others
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I am interested in selling Nysah in my city/country. How do I place a bulk order?
You can share your complete profile and requirement with us at info@nysah.in, and someone from our team will get back to you as soon as possible. -
Any special prices if I order 10-12 pairs?
10-12 pairs do not qualify as a bulk purchase but get in touch with us at info@nysah.in with your requirements, and our team will get back to you with the best possible offers.
Still got a question?
Feel free to contact us at info@nysah.in or WhatsApp us at +91 8950300063 for any further queries or assistance